Return & Refund Policy
At Pookie and Wookie, all our crochet products are handmade with care and attention to detail. Because each item is handcrafted, slight variations may occur, which makes every piece unique.
Returns
We generally do not accept returns unless:
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The product received is damaged, or
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You received the wrong item.
If this happens, please contact us within 48 hours of delivery with clear photos of the product.
Refunds / Replacements
Once we review your request, we may offer:
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A replacement product, or
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A refund (if replacement is not possible).
Approved refunds will be processed within 5–7 business days to your original payment method.
Non-Returnable Items
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Customized or made-to-order products
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Items damaged due to misuse after delivery
Contact Us
For any return or refund requests, please contact us through our website or provided contact details. We are always happy to help.